FAQ

ORDER

  • CAN I CHANGE MY ORDER ? 

Regrettably, once you've completed the payment for your order, modifications are no longer possible as we promptly initiate processing. If you wish to add products, we recommend placing a new order.

Considering a cancellation? You can return your order after receiving it. Simply register the return online at contact@nativesk.com.

  • MY RECEIVED ITEM IS DAMAGED: WHAT SHOULD I DO ?

How awful. The item may have been damaged in transit. You can return the item to us free of charge. Register the return online with us at contact@nativesk.com.

Take a clear photo of the damage and add it. If you would like to receive the item again, you can add a note that you would like this. If you are not able to figure it out, you can of
course email us to contact@nativesk.com.

  • I HAVE NOT RECEIVED AN ORDER CONFIRMATION : WHAT SHOULD I DO ?

First check your spam folder or junk e-mail, sometimes the confirmation ends up there.

Can't find the confirmation there either? Send us an email to contact@nativesk.com from the email address you used to order. Then we will find out for you and you will still receive the order confirmation.

 

SHIPPING

  • CAN I CHANGE MY ORDER AFTER MY ORDER HAS BEEN PLACED ?
You cannot change the address after the order has been placed because we are already processing it. Once an order is submitted, the address cannot be modified as we automatically transmit the data to the carrier.

You will receive the Track & Trace information via the email address you provided. Please use this information to pick up the package promptly upon delivery or change the delivery address to a designated pick-up point.


  • UK TAXES

Your order may incur additional costs due to customs duties or taxes imposed by UK customs. These charges are beyond our control and are determined by the local authorities.

  • CAN I TRACE MY ORDER WITH TRACK & TRACE ?
Yes, as soon as we transfer your order to the carrier you will receive an email with the Track & Trace code.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Track & Trace code still not work? Please try again the next working day.

  • WHEN DO I RECEIVE MY ORDER ? 

Upon placing your order, we promptly initiate the process. Your order is then transferred to the carrier responsible for delivering the package to you.

Once we transfer your order to the carrier, you will receive an email containing the Track & Trace code.

It's important to note that the carrier requires time to process the order. Typically, you can start tracking your order from the next working day after the carrier has received it. If the Track & Trace code is not functional immediately, we recommend trying again on the next working day for accurate tracking information.

 

  • MY ORDER SHOULD HAVE BEEN DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING : WHAT SHOULD I DO ? 

If you haven't received your order, please consider checking with your neighbors as sometimes deliveries may be left with them. Look for any notes in your mailbox that may contain delivery information. While some delivery drivers may not leave notes, you can also review the Track & Trace code sent to you via email to determine the status and location of your order.

If the package is not with your neighbors and the Track & Trace code indicates that it should have been delivered, it's possible the delivery person marked it as delivered but has not yet completed the delivery. If the issue persists and your order is not delivered the next day, please send us an email at contact@nativesk.com . Our team will promptly assist you in resolving the matter.

  • I HAVE RECEIVED THE WRONG PRODUCT : WHAT SHOULD I DO?
Oops! That's not helpful of us. You can return the item to us free of charge. Please contact us at contact@nativesk.com

 

    RETURNS

    • UNTIL WHEN CAN I RETURN MY PRODUCT ? 

    You can return your order up to 14 days after the delivery date.

    Return your order to us unworn, undamaged and with the labels attached.

    • HOW QUICKLY DO I GET MY MONEY BACK IF I RETURN AN ORDER ?

    As soon as we receive your return, we will promptly initiate the processing. The return process will be completed within 14 days from the date of receipt.

    Following the processing period, it may take up to 5 working days for the refunded amount to be credited back to your account.

    • I HAVE NOT RECEIVED AN ORDER FORM: WHAT SHOULD I DO ?
    Please contact us at contact@nativesk.com to register your return with us.

    • CAN I EXCHANGE MY ITEM ?
    Unfortunately, we are not able to process an exchange. You can return the item to us and place a new order for the item that you'd like.

    • WHAT ARE YOUR RETURN CONDITIONS ?
      You can return your order within 14 days of the delivery date
      Returns costs are not covered by us. Please contact us at contact@nativesk.com to find the return costs for your country.

      Return your order unworn, undamaged and with the labels attached. We will refuse damaged and/or used items and return them to you.
      You send your return at your own risk. Preferably use the original packaging.

      Otherwise, always make sure you have a sturdy packaging that you close properly.
      Ask the carrier for a return slip and keep the Track & Trace code until we have received and processed your return. We cannot investigate any missing returns without a Track & Trace code. We cannot then transfer the paid amount back to you.


       

      PRODUCT & SIZES

      • MY CLOTHES DEVIATES FROM THE SPECIFICIED SIZE: HOW IS THAT POSSIBLE ? 

      Each clothe is hand-made and a unique product, so sizes may vary by up to 5 centimeters in length and width.

      If the product you received doesn't meet your preferences, we invite you to initiate a return process at contact@nativesk.com.

      Please note that we are unable to facilitate exchanges through any other method. We appreciate your understanding.

       

      • THE PRODUCT I WANT TO BUY IS OUT OF STOCK: WHEN WILL THE PRODUCT BE AVAILABLE AGAIN ?
      Our clothes are made in small quantites. To ensure you don't miss out, simply enter your email address on the newsletter. You will receive an automatic email notification as soon as the product is back in stock, giving you the first opportunity to place your order.


       

      PAYMENT

      • WHICH PAYMENT METHODS CAN I USE ?

      You can pay with:

      • Creditcard (VISA, Mastercard en American Express)
      • iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
      • Bancontact
      • PayPal
      • SOFORT Banking



      • I HAVE RETURN AN ITEM BUT HAVE NOT RECEIVED THE MONEY BACK: WHAT SHOULD I DO?

      As soon as we have received and processed the item, that can take up to 14 days, we will transfer the amount to you within 5 working days.