You will receive the Track & Trace information via the email address you provided. Please use this information to pick up the package promptly upon delivery or change the delivery address to a designated pick-up point.

Your order may incur additional costs due to customs duties or taxes imposed by UK customs. These charges are beyond our control and are determined by the local authorities.

Yes, as soon as we transfer your order to the carrier you will receive an email with the Track & Trace code.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Track & Trace code still not work? Please try again the next working day.

Upon placing your order, we promptly initiate the process. Your order is then transferred to the carrier responsible for delivering the package to you.

If you haven't received your order, please consider checking with your neighbors as sometimes deliveries may be left with them. Look for any notes in your mailbox that may contain delivery information. While some delivery drivers may not leave notes, you can also review the Track & Trace code sent to you via email to determine the status and location of your order.

If the package is not with your neighbors and the Track & Trace code indicates that it should have been delivered, it's possible the delivery person marked it as delivered but has not yet completed the delivery. If the issue persists and your order is not delivered the next day, please send us an email at contact@nativesk.com . Our team will promptly assist you in resolving the matter.

Oops! That's not helpful of us. You can return the item to us free of charge. Please contact us at contact@nativesk.com